Terms & Conditions

Scope of Application

These Terms and Conditions (T&Cs) apply to all agreements between Lena Alexandra Monser, a sole proprietorship based in Germany (hereinafter referred to as “the Provider”), and her clients regarding coaching and consulting services in the areas of health, fitness, and nutrition.

The services are intended for adult, healthy individuals residing in Germany or abroad. Mandatory consumer protection laws of the client’s country of residence shall take precedence over these T&Cs where applicable.

Subject of the Agreement

The Provider offers individual coaching and consulting services based on personal agreements made with the client. The specific content, duration, and method of delivery (e.g., via Zoom, email, or messenger) are determined prior to contract conclusion and confirmed in writing (usually via email).

The Provider does not guarantee a specific result or outcome. Participation is at the client’s own responsibility and risk.

Formation of Contract

The contract is concluded when the client sends a non-binding request (e.g., via email, contact form, or social media), receives an offer from the Provider, and explicitly accepts it. Acceptance typically occurs in writing, such as by email.

Prices and Payment Terms

The applicable prices are communicated to the client before the conclusion of the contract. Payment is to be made in advance as a one-time bank transfer. The Provider will commence services only after full payment has been received.

Appointments and Cancellations

Appointments are scheduled individually.

If the client is unable to attend, the session must be cancelled at least 24 hours in advance. Cancellations made later or no-shows will be considered as fulfilled services. No rescheduling or refund will be provided in such cases.

If the Provider needs to cancel an appointment, an alternative date will be offered.

Duration and Termination

The duration of the agreement is based on the service package booked. The contract ends automatically after the agreed period.

Early termination by the client is only permitted for good cause. Partial or full refunds are not guaranteed and are at the discretion of the Provider.

Health Disclaimer and Limitation of Liability

Coaching services are not a substitute for medical, therapeutic, or psychological treatment. They are intended exclusively for healthy individuals. By booking the service, the client confirms that they are medically fit to participate.

The Provider shall not be held liable for health issues or damages resulting from incomplete information provided by the client or from the client’s own implementation of advice.

Liability for slight negligence is excluded.

All materials and content provided within the scope of coaching are the intellectual property of the Provider and protected by copyright.

Any distribution, reproduction, or publication without prior written permission is strictly prohibited.

Data Protection

Personal data is processed in accordance with applicable data protection laws. Details can be found in the Privacy Policy on this website.

Right of Withdrawal

Consumers are entitled to a statutory right of withdrawal within 14 days. The exact conditions and instructions are provided in the Right of Withdrawal Policy.

If the client explicitly requests that the Provider begin services during the withdrawal period, and the service is fully performed, the right of withdrawal may expire early.

Applicable Law and Jurisdiction

These T&Cs are governed by the laws of the Federal Republic of Germany. For consumers residing outside Germany, mandatory consumer protection laws of their country of residence apply.

For business clients or individuals without residence in the EU, the place of jurisdiction is the Provider’s place of business.

Final Provisions

If any provision of these T&Cs is or becomes invalid, the validity of the remaining provisions shall remain unaffected. Amendments and supplements must be made in writing.